Customer Success Specialist

Job Description

About us - Curewiki transforms the medical research landscape into a patient-centric ecosystem that fosters groundbreaking discoveries and empowers individuals to take control of their health. We aim to change patient participation in clinical research by providing information, opportunities, and support.

Please note this is a proactive application form for any current and future customer success related positions. We are busy working towards a series A funding round, which will help us accelerate our growth trajectory across Europe. We are dedicated to disrupt the healthcare sector by putting patients first and providing them with the right tools and support network to take their health in their own hands.

Utilize the questions provided in the application form as your gateway to securing that initial HR interview. We are eager to leverage your customer success expertise to explore limitless opportunities and unlock your potential, collaboratively!

Requirements

• You get energy from A-Z customer success cycles: from onboarding to offboarding (hopefully not too much of this)
• You are able to spot and identify upsell opportunities with existing customers.
• You understand that customer success within health tech can take time and are a big believer of building trust and relationships, not only closing deals.
• You are a big believer of cross-communication and collaboration within the company: sales, customer success, product & tech.
• French and/or Spanish is your native language, you speak ENG fluently.

Benefits

• We offer a fair gross salary and benefits in kind package.
• Remote and asynchronous way of working so you have total control of your own work/life balance.
• Quarterly get togethers to discuss strategy and boost team connectivity.
• A place where your wellbeing matters.