Customer Service Representative - German Speaker - Remote in Greece

Job Description

Customer Service Representative – Consumer Electronics (Remote – Greece)

ERF: 31679, 31772
Location: Athens – Piraeus (Remote within Greece)
Industry: Consumer Electronics
Employment Type: Full-time

Position Overview

Are you passionate about delivering exceptional customer service? Do you want to be part of an exciting project in the consumer electronics sector?

Our client, a global leader in the consumer electronics industry, is looking for dynamic, customer-centric professionals to join their remote team in Greece. If you are a native German speaker with strong communication skills in English, this is an excellent opportunity to join a growing international company offering a supportive work environment and long-term career development.

Work Location

• Remote work within Greece

• Operational hub: Athens – Piraeus

Schedule

• Monday – Sunday

• 09:00 – 21:00 (rotational shifts)

Salary & Compensation

• Base Salary: €1,300 gross/month

• Performance Bonus: Up to €150/month

• Night Shift Premium: +25% per hour

• Sundays & Public Holidays: +75% per hour

Training

• 11 full working days of paid remote training

• Delivered by certified instructors

Relocation Support (Choose One Option)

All expenses covered

• Flight

• Hotel accommodation

• Real estate agency fee

€250 relocation allowance + real estate agency fee
(Ideal for candidates relocating independently)

Equipment & Connectivity Support

• Company-provided PC with multiple screens

• Mobile internet router supplied during onboarding
  (Ideal for candidates staying temporarily in a hotel or without a fixed internet connection)

Key Responsibilities

• Provide outstanding customer service via phone, email, and chat, ensuring professionalism and empathy at all times.

• Assist customers with product-related issues, troubleshooting, and warranty claims for consumer electronics.

• Deliver clear and accurate information about products and services to support informed purchasing decisions.

• Resolve customer complaints efficiently while ensuring a positive customer experience.

• Collaborate with internal teams to escalate and resolve complex issues when necessary.

• Participate in regular training and feedback sessions to enhance product knowledge and service quality.

Required Skills & Qualifications

Language Requirements

• German (C1+) – Native-level fluency

• English (B2) – Intermediate communication skills

Profile Requirements

• Strong verbal and written communication skills

• Customer-focused mindset with a passion for service excellence

• Strong problem-solving abilities and proactive attitude

• Ability to work independently while collaborating within a team

• Previous customer service experience is an advantage but not mandatory

Legal Requirements

• EU Citizenship, Full-purpose or Specific-purpose work permit, or Certificate of Protection (for refugees)

• Mandatory: Ability to provide a birth certificate for employment documentation

Additional Benefits

• Health care benefits and various employee discounts

• Professional growth and internal career opportunities within a global company

• Free online Greek language courses

• Modern, state-of-the-art premises with comfortable break areas

• Certified Great Place to Work environment

• Diversity, inclusion, and social responsibility initiatives

• Special events and community engagement activities

Why This Job Stands Out

• Remote work while being part of a highly collaborative international team

• Fully paid training and continuous development opportunities

• Performance-based bonuses

• Supportive company culture focused on work-life balance and inclusion

Hiring Process

1. Application submission

2. Language proficiency assessment (German & English)

3. Interview rounds with the client

Important Dates

• Interview Deadline: 2026-02-04

• Training Start Date: 2026-02-13

Interested?

If this opportunity fits your profile, apply here or send your CV to
[email protected]