Tala

UX Researcher

Job Description

The Role
The mission of Tala’s Insights team is to drive a collaborative process to generate trustworthy insights that lead to empathy-fueled action. As a member of the Insights Team, our UX researcher in Mexico will: 
- Contribute to the growth of Tala’s Mexico business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, and behaviors.
- Help build insights into experimental new product development, competitive analysis, current product improvements, and customer financial health. 
- Apply best practices in human-centered design techniques and mixed research methods.


What You'll Do
  • Support and execute user research studies and consumer research, assisting in the analysis of collected data to generate insights that inform product decisions.
  • Assist in end-to-end mixed method research activities (e.g., interviews, surveys, usability testing, concept testing) by helping to prepare materials, recruit participants, execute research protocols, and document findings.
  • Contribute to defining research questions and selecting appropriate data collection methods, ensuring research deliverables provide value to stakeholders and meet established project timelines.
  • Help synthesize research findings to identify key customer pain points and opportunities to improve the customer experience, then work with the team to communicate these priorities to the business.
  • Collaborate closely with UX designers and product managers to understand their research needs and contribute to both current product improvements and innovation opportunities.

    • What You'll Need
  • 3–5 years of experience conducting user research, preferably within innovative consumer fintech, financial, mobile, or digital companies.
  • Demonstrated ability to execute and analyze research studies through the application of human-centered design techniques and mixed research methods (e.g., surveys, interviews, focus groups, usability testing, concept testing)
  • Strong organizational skills and proven ability to manage the logistics of small-to-medium research projects, including coordinating activities with various team members and adapting to changes.
  • A natural collaborator with proven experience supporting cross-functional teams, including Product, Design, Data Analytics, and Marketing/Growth teams.

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