Software Product Manager

Job Description

Harbor is seeking a Software Product Manager to join our Business Performance + Operations (BP+O) team. The Product Manager drives Harbor’s Tech Enablement initiatives and owns the full product lifecycle. This role bridges business priorities and technical execution, ensuring that every product and initiative delivers measurable value to Harbor teams and clients.

The Product Manager combines technical fluency with delivery excellence, engaging with product teams, stakeholders, and end users to align strategy, requirements, and execution. They manage communications with internal senior leadership and executive client stakeholders, providing transparency, insight, and confidence throughout the product lifecycle.

This role is ideal for someone who thrives in a dynamic, fast-evolving environment—bringing structure, clarity, and focus amid shifting priorities. Success requires adaptability and the ability to understand the history behind existing systems, products, and organizational decisions, recognizing past context while confidently driving modernization and strategic improvement. The Product Manager will play a key role in helping Harbor evolve its technology landscape by balancing respect for legacy foundations with a forward-looking approach to scalability and innovation.

This is a fully remote position that can be worked from anywhere in Canada.

Responsibilities:

• Define and champion the product vision and roadmap aligned to BP+O’s innovation and growth goals.
• Own the product from inception through ongoing support, ensuring each release delivers measurable business impact.
• Gather and synthesize requirements from business, technical, and client stakeholders; translate them into actionable specifications.
• Ensure feature development and enhancements align with user needs, compliance considerations, and scalability requirements.
• Collaborate with product, delivery, and advanced technology teams to ensure technical feasibility, scalability, and performance.
• Manage project plans, budgets, risks, and dependencies using tools such as Microsoft Azure DevOps or Atlassian Jira/Confluence (or comparable platforms).
• Serve as the primary liaison for internal and client teams, providing context, prioritization, and decision-making support to keep execution aligned with business outcomes.
• Maintain governance documentation, reporting, and metrics to demonstrate performance, ROI, and adoption.
• Leverage data and analytics to monitor adoption, identify trends, and drive evidence-based improvements to products and processes.
• Pilot new solutions or process changes and use feedback and performance data to guide iteration.
• Promote continuous improvement through lessons learned and delivery best practices.

Qualifications:

• 5–7 years of experience in product management, program management, or software delivery.
• Strong technical background—education or experience in computer science, software engineering, or information systems preferred.
• Understanding of software architecture, APIs, data flows, and system integration.
• Skilled at translating business needs into product roadmaps and detailed requirements.
• Excellent communication and stakeholder-management skills, with the ability to influence, prioritize, and manage competing needs.
• Strong understanding of the software development lifecycle and agile delivery methods.
• Experience reconciling, merging, or integrating disparate data structures across platforms or systems.
• Experience with Salesforce or Salesforce-integrated systems is a strong plus.
• Familiarity and/or hands-on experience with programming languages (e.g., Python, SQL, JavaScript, or C#) is a plus.
• Experience in legal services, professional services, or enterprise technology preferred.

Success in this Role:

• Products and projects are delivered with clarity, predictability, and measurable impact.
• The product portfolio evolves to support scalable growth.
• Business partners experience reduced friction and clearer alignment between needs and solutions.
• Senior leadership and client executives receive timely, transparent communication.
• Requirements are synthesized effectively into well-structured, achievable plans.
• Tech Enablement delivers technically robust, scalable solutions that drive measurable business outcomes—including improved adoption, efficiency gains, and reduced operational friction.