Customer Success Manager

Job Description

• Drive customer relationships for a leading educational video platform, and work alongside a high-performing, motivated and sociable team
• 12 month fixed term contract, maternity leave cover, full-time role
• Working remotely + occasional travel to Scotland required. The successful applicant must also be available to travel throughout the region to visit customers

Why Join Us?

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!

Ready to discover your potential with us?

The Role:

With over 6000 schools using ClickView Worldwide, ClickView is seeking a driven and dedicated individual to develop and maintain customer relationships with decision makers using our Tig Tag product in schools. The ideal candidate will have the ability to build rapport with customers to ensure the product is actively used by teachers and students within schools.

Working with a fantastic education focused team, your responsibilities are varied, and include:

• Oversee a portfolio of schools as the primary contact by developing and maintaining strong relationships with key stakeholders to foster trust and collaboration
• Deliver training sessions, workshops, and webinars to educate customers about product features and best practices, ensuring they have the necessary tools for success
• Maximise usage within schools by using data and tracking engagement metrics to identify areas for improvement or risk
• Ensure successful subscription renewals by proactively building account plans that address client needs and opportunities for growth
• Gather customer feedback to relay to product development teams to drive continuous improvements in the product and offerings
• Provide regular reports on customer success metrics, progress, and insights to the management team via OKR targets
• Work closely with Customer Success and technical teams to address customer inquiries, escalate and resolve product issues, and provide timely support to enhance the customer experience

Requirements:

• Experience in a similar Account Manager or customer success role is highly regarded
• Background in Teaching, Education or EdTech is preferable
• Comfortable working to revenue targets with the existing customer base
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Problem-solving mindset with a customer-centric approach
• Ability to manage multiple priorities and work independently
• Ability to work autonomously and to take responsibility for the customer journey
• Passionate about online learning and education technology

Benefits:

• Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
• Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
• 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
• Employee discounts - we offer all employee’s access to a wide range of discounts to support their wellbeing and financial health 💰
• Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
• Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆‍♂️
• Generous parental leave policy - we offer 16 week’s full pay 🚼