Senior Customer Success Manager (12 month maternity cover)

Job Description

Please note: This is a 12-Month Maternity Cover.

At Storyteq, we are revolutionizing the way marketers and production teams create, manage and activate content and campaigns. With our Gartner leading Content Marketing Platform, we empower our clients to seamlessly plan, brief, resource, approve and activate their marketing campaigns and content. Our cutting-edge creative automation solution, coupled with our DAM, Brand, and workflow modules, enables limitless scalability and ensures improved brand control. We have a strong presence in the market and are trusted by leading brands such as Heineken, ASOS, BMW, Rolls Royce, Dufry, and KFC.

We’re growing fast and are expanding our teams. We are currently seeking an ambitious Senior Customer Success Manager to join our team. This role is focused on growth, expansion and enhancement of the processes of customer success at Storyteq.

As a Senior Customer Success Manager at Storyteq, your primary responsibility is to ensure client satisfaction and foster strong relationships to drive retention and growth

Requirements

• Account Planning: Collaborate with Account Managers, Sales, and Project/Implementation Managers to develop comprehensive account plans that align with clients' business objectives.
• Client Relationship Management: Develop and nurture strong, longlasting relationships with key customer stakeholders, understanding their business needs and ensuring the effective use of Storyteq's solutions to meet those needs.
• Performance Monitoring and Reporting: Oversee the planning, implementation, and reporting of client campaigns, utilizing datadriven strategies to enhance performance and achieve client goals.
• Cross-Functional Collaboration: Work closely with internal teams, including Product Management, Marketing, and Sales, to provide customer insights and identify opportunities for innovation and continuous improvement.
• Change Management: Assist clients in managing organisational changes related to the adoption and integration of Storyteq's solutions, ensuring a smooth transition and effective utilisation.

These responsibilities are designed to ensure that clients derive maximum value from Storyteq's offerings, leading to sustained satisfaction and business growth.

Benefits

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity!

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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