Swedish Speaking Customer Service for Streaming Services - Work Remote in Greece

Job Description

Mercier Consultancy MD is thrilled to offer a fantastic opportunity for Swedish Speaking Customer Service Representatives for Streaming Services, with the option to work remotely from Greece. This role is perfect for individuals who are passionate about streaming content and dedicated to providing excellent customer support. As a representative, you will engage with customers in Swedish, assisting them with their inquiries related to streaming services and content.

Key Responsibilities

• Manage customer inquiries related to streaming services, subscriptions, and technical issues via phone, email, and chat in Swedish.
• Provide detailed information about available content, subscription options, and promotions.
• Assist customers with account management, including sign-ups, cancellations, and troubleshooting.
• Resolve customer complaints and technical issues efficiently, ensuring a high level of satisfaction.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with technical support and content teams to provide comprehensive assistance to customers.
• Stay up-to-date with the latest trends in streaming services and content offerings to enhance customer engagement.

Requirements

• Fluency in Swedish (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, particularly in the streaming or entertainment sector, is desirable.
• Strong communication skills and a positive, customer-centric attitude.
• Excellent problem-solving abilities and adaptability in a remote working environment.
• Ability to manage multiple customer inquiries simultaneously while maintaining quality service.
• Familiarity with CRM software and customer support tools is advantageous.
• Willingness to work flexible hours, including evenings and weekends, depending on customer demand.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...