Ttec Digital

AWS Solutions Engineer

  • Ttec Digital
  • Remote Philippines
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Job Description

TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.

This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.


What You Will do:

    • Solution Development & Pre-Sales Support
  • Develop technical solutions and architecture diagrams for customer proposals and RFP responses
  • Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans
  • Support RFP/RFI responses with technical content, solution narratives, and validating responses
  • Collaborate with Solutions Architects to refine and validate solution designs
    • Enablement & Documentation
  • Produce technical documentation, solution guides, and best practice content
  • Create go-to-market collateral including solution briefs, technical white papers, and presentation materials
  • Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP

    • What You Will Bring:
  • 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting
  • Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)
  • Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)
  • Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons
  • Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals
  • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
    • Preferred Qualifications
  • AWS Certifications (Solutions Architect, Developer, or specialty certifications)
  • Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)
  • Familiarity with IaC tools (Terraform, CloudFormation, CDK)
  • Experience building demos or POCs for enterprise customers
  • Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)

    • Apply Now
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