Ttec Digital

AWS Cloud Engineer

  • Ttec Digital
  • Remote Philippines
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Job Description

We are seeking an experienced AWS Cloud Engineer. We’re a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits. 


What You’ll be Doing
  • Follow and modify, if necessary, our incident and problem management policies, processes and procedures utilizing ITIL process framework to reduce adverse impacts of incidents and to prevent recurrence of incidents
  • Develop, conduct and perform detailed analysis to identify trends and root cause using our internal ticketing system
  • Perform call reviews and develop plans to further development
  • Negotiate and prioritize work incidents [urgency vs. impact]
  • Drive and manage interactions with key primary vendors

    • What You Bring to the Role
  • Minimum 1 year experience with AWS serverless concepts and services
  • Minimum 1-year experience writing and editing software using vanilla JavaScript, TypeScript, Python, and more specifically, the NodeJS framework
  • Ability to troubleshoot malfunctioning systems, collaborate with customers and with teammates to solve problems without much guidance
  • Clear communication and a sense of urgency is important
  • Curiosity is important in helping these engineers to determine the best way to build enhancements into client systems

    • Apply Now
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