Dutch Speaking Customer Service for Social Media Platform - Work In Greece

Job Description

Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading social media platform, with the option to work in beautiful Greece. This position is perfect for individuals with a passion for social media and a commitment to providing excellent customer support. You will assist users in navigating the platform and addressing their inquiries, all while delivering top-tier service in Dutch.

Key Responsibilities

• Respond to customer inquiries related to the social media platform through phone, email, and live chat in Dutch.
• Assist users with account management, content creation, and troubleshooting issues on the platform.
• Provide guidance on community guidelines, features, and best practices for a positive user experience.
• Manage and resolve customer complaints professionally and effectively.
• Document all interactions accurately in the CRM system for tracking purposes.
• Collaborate with teams to improve user satisfaction and enhance platform features based on customer feedback.
• Stay updated on social media trends and platform developments to provide relevant assistance.

Requirements

• Fluency in Dutch (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in customer service, particularly within the social media industry, is preferred.
• Strong communication skills with the ability to connect with customers effectively.
• Proficient problem-solving skills and a customer-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple inquiries simultaneously.
• Familiarity with CRMs and social media management tools is beneficial.
• Willingness to work flexible hours, including evenings and weekends if necessary.
• Ability to relocate to Greece or work remotely, as required.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...