Agiloft

Partner Portal Administrator & Content Manager

Job Description

Position Overview

The Partner Portal Administrator and Content Manager will play a critical role on the Alliances team, supporting partner enablement and engagement efforts. This role is responsible for managing partner onboarding, partner content, maintaining the partner portal and community, and developing basic online training and video resources. This role will develop, manage, and organize content across several systems to create prescriptive onboarding and evergreen content to support an excellent partner experience. Additionally, this role will assist with partner communications and webinar logistics to ensure partners stay informed, educated, and connected.



Job Responsibilities
  • Portal administration: Onboard and manage users, update and organize content within the partner portal and community platforms.
  • Content and asset management: Establish and maintain a structured content library with clear taxonomy, ensuring it is easily accessible and optimized for usage.
  • Performance analysis: Track and analyze content performance and partner feedback to identify gaps and optimize enablement programs.
  • Cross-functional collaboration: Partner with marketing, product, customer success, and sales to align with partner messaging and content needs.
  • Content publishing: Develop and publish basic online training courses and videos (e.g., using LMS tools or SCORM packages).
  • Support partner communications: including the partner newsletter and product release enablement and announcements.
  • Enablement coordination: logistics and content for webinars, including Expert Q&A sessions and product updates.

    • Required Qualifications
  • 1–3 years of experience in portal administration, and content management with a knowledge and willingness to leverage AI for creating and delivering work product.
  • Experience in training and video development – knowledge of AI tools a plus.
  • Experience with content management systems (e.g., Saleshood, Confluence), LMS platforms (Talent, Skilljar)
  • Experience with training development tools (Articulate Rise, Storyline) and video editing
  • Experience with CRM systems (e.g., Salesforce) is preferred
  • Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
  • Strong organizational and project management skills.
  • Exceptional strategic, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Comfortable working cross-functionally and managing multiple priorities.
  • Proficient in MSOffice Suite, team collaboration tools (e.g. Slack) and modern AI tools.

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