Technical Business Analyst

Job Description

About the client

Client is a wholly owned subsidiary of the Little Group, a privately-owned group of companies that includes Port Phillip Ferries, Melbourne Jet Base and Little Real Estate, one of the largest residential property management companies in Australia. 

Company Objective: Our goal is to help real estate agencies across Australia shift the paradigm in the property management industry by providing the technology needed to perfectly balance the relationship between renters, owners and property managers. We believe we can make it possible for people to truly love renting, owning and managing properties. And we come to work every day to make this happen. 

About Teamified

Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.

Job Summary:

Our client’s Technical Business Analyst plays a critical role in translating business problems, customer needs and product vision into actionable requirements that support our Delivery teams. They act as the connective tissue between customer-facing, Product, Design and Technology teams, ensuring shared understanding and alignment on what’s being built, why it matters and how success will be measured.

Responsibilities:

• Discovery & Problem Framing
• Conduct workshops, interviews and research to understand customer and internal needs
• Support solution validation, user testing and options evaluation, through structured analysis and documentation
• Provide product and domain expertise to support decision making
• Work with Solution Architects and Tech Leads on technical feasibility
• Collaborate with Product Managers on the breakdown of initiatives into epics and translating product vision into detailed actionable requirements
• Requirements Gathering & Analysis
• Break complex workflows down into clear, testable user stories with acceptance criteria that consider dependencies and edge cases
• Challenge assumptions and validate requirements against customer pain points, business goals and technical feasibility
• Ensure stories are aligned to outcomes with clear traceability to strategic initiatives
• Create and maintain clear, concise documentation including user stories, use cases, business rules and process diagrams
• Process Mapping & Workflow Design
• Model current (“as-is”) and future (“to-be”) states of workflows and business processes
• Identify inefficiencies, edge cases and opportunities for uplift
• Interrogate systems and apply data analysis to validate assumptions and identify patterns
• Stakeholder Collaboration
• Engage proactively with Customer Success, Product, Design, Solution Architecture, Delivery and QA teams
• Ensure stakeholders – from Engineers to Customer Success – have a shared understanding of scope and intent
• Participate in backlog grooming, refinement sessions, sprint planning and reviews
• Work closely with developers and testers through sprints to clarify requirements and remove blockers
• Support UAT by confirming the solution meets the original business requirements
• Data Analysis
• Work closely with Product Managers, Designers and Solution Architects to understand what data is needed and why
• Go beyond reporting – identify what data means, not just what it shows
• Tell the story behind the data to highlight risks, opportunities, and areas of improvement
• Partner with Designers to understand the “why” behind user issues, combining quantitative and qualitative insights
• Provide data to validate assumptions or challenge them during discovery or ideation
• Customer-Centric Thinking
• Incorporate customer feedback and business metrics into story development
• Build a deep understanding of the client’s platform and workflows and customer pain points in the property management domain
• Link technical decisions to measurable customer outcomes
• Bring the voice of the customer into every decision by linking requirements to customer pain points, goals and outcomes
• Relationships
• Internal Relationships
• Exec Manager Product
• Head of Design
• • Product Designers
• • Product Managers
• • Solution Architects
• • Delivery & QA teams
• • Customer Success team
• External Relationships
• • Existing client customers
• • Prospect customers
• • Solution partners
• • Industry experts

Requirements

• Analytical Thinking
• Ability to break down complex problems into structured, logical components
• Comfortable working with ambiguity and driving clarity through questioning and synthesis
• Stakeholder Management
• Strong interpersonal skills with the ability to engage and align with technical and non-technical stakeholders
• Effective workshop preparation and facilitation
• Professional interaction in customer-facing and research activities
• Detail Orientation
• Able to see edge cases, inconsistencies and downstream impacts that others might miss
• Systematic approach to detail and risk identification
• Effective Communication
• Clear written and verbal communication tailored to the audience (e.g. user story vs technical doc vs business case)
• Domain Knowledge
• Clear written and verbal communication tailored to the audience (e.g. user story vs technical doc vs business case)
• Success Behaviours
• Brings curiosity and proactive problem solving to every task – not just documenting, but challenging and improving
• Collaborates respectfully and constructively, helping bridge any gaps between business needs and technical feasibility
• Works independently but seeks collaboration when needed
• Establishes clarity in ambiguous situations
• Proactively assumes ownership of tasks and backlog items from discovery to delivery
• Autonomous when working across time zones
• Demonstrates curiosity and continuous learning. Continuously refining understanding of client’s users, platform and strategic goals, and reflecting this in requirements

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• Provident Fund
• Gratuity

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!