Salesforce QA / Business Analyst

Job Description

The role:

We are looking for a detail-oriented and proactive Junior Salesforce QA / Business Analyst to support requirement gathering, functional validation, and quality assurance activities on the Salesforce platform.

This hybrid role requires strong analytical skills, basic Salesforce functional knowledge, and hands-on experience in testing and documentation.

Requirements

Business Analyst Responsibilities

* Gather and document business requirements from stakeholders.

* Prepare Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).

* Create user stories and acceptance criteria.

* Conduct requirement walkthroughs with technical teams.

* Support UAT coordination and business user communication.

* Assist in solution validation and functional clarification.

QA Responsibilities

* Prepare test scenarios, test cases, and test data.

* Perform functional, regression, and integration testing in Salesforce.

* Validate configurations related to:

* Objects & fields

* Flows & validations

* Reports & dashboards

* Log defects, track them, and retest fixes.

* Support UAT cycles and provide post-deployment validation.

What You’ll Bring:

* 1–2.5 years of experience in Salesforce QA / BA role.

* Basic understanding of:

* Sales Cloud / Service Cloud

* Salesforce data model

* Profiles & permission sets

* Experience with:

* Writing test cases and test execution

* Requirement documentation

* Jira or similar tracking tools

* Good understanding of SDLC and Agile methodology.

* Strong analytical and communication skills.

Preferred Qualifications

* Salesforce Administrator Certification (good to have)

* Experience working in UAT coordination

* Exposure to integrations or API validation (basic level)

Soft Skills

* Strong attention to detail

* Clear communication skills

* Ability to coordinate between business and technical teams

* Ownership and proactive follow-up