Strategic Enterprise Account Manager - India

JumpCloud is seeking a seasoned Account Manager to steward our most strategic India enterprise customers. This is a high-visibility role for a commercial leader who will own the retention and growth of our top-tier accounts, acting as a trusted advisor to C-level IT and Security executives. Crucially, you will navigate this landscape by leveraging strong partnerships, working hand-in-hand with our channel ecosystem to drive value.

Your primary mission is to protect and grow a significant Book of Business. You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping. By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross-selling and significant expansion.

You will also drive Channel Synergy: You will collaborate closely with Value Added Resellers (VARs), System Integrators (SIs), and MSPs. You understand that success in the India market is often partner-led, and you will coordinate with partners to streamline renewals, identify expansion opportunities, and drive co-sell motions.

Success in this role requires tight coordination and commercial maturity. You will lead the account strategy, aligning Customer Success, Marketing, Channel teams, and Leadership to ensure your customers achieve their outcomes. You will also own the commercial integrity of the account, maintaining accurate forecasts for Net ARR and renewal rates.