Everbridge

Associate Technical Account Manager

Job Description

The Associate Technical Account Manager (Associate TAM) supports enterprise customers in the deployment, adoption, and operation of the BC (Business Continuity) in the Cloud (BCIC) solution. Working under the guidance of a Technical Account Manager or Senior TAM, this role focuses on execution of defined technical and delivery activities while developing platform expertise, customer-facing skills, and resiliency domain knowledge.


What you'll do:
  • Support assigned and temporary BCIC customer accounts.
  • Assist BCIC deployments, configuration changes, and data imports.
  • Execute platform enablement efforts such as onboarding phases, plan updates, reporting enhancements, and workflow changes.
  • Participate in customer meetings, training sessions, and enablement workshops.
  • Provide post-go-live and upgrade support to ensure continuity and adoption.
  • Track and manage customer requests using tools such as Asana, Jira, or Zendesk.
  • Review and understand customer use cases to align platform capabilities with business needs.
  • Escalate risks, issues, and blockers.

    • What you'll bring:
  • 1–3 years in a customer-facing support, technical, or implementation role.
  • Working knowledge of SaaS platforms and basic data concepts.
  • Strong organizational and time-management skills.
  • Ability to communicate clearly with both technical and non-technical stakeholders.
  • Interest in Business Continuity, Risk, or Resiliency disciplines.
  • High attention to detail and willingness to learn in a fast-paced environment.
  • Nice to have: exposure to HTML, JavaScript, or data transformation.

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