Finnish Speaking Customer Support for Transportation Services - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is excited to offer a remote opportunity for a Finnish Speaking Customer Support representative for Transportation Services based in Greece. Embracing our motto 'With a new dawn comes your Next Job!', we aim to connect talented individuals with rewarding career opportunities across various sectors, including gaming, healthcare, travel, and transportation. In this crucial role, you will provide dedicated support to Finnish-speaking clients, assisting them with inquiries related to transportation services while working from the comfort of your own home in Greece. This position not only allows you to showcase your communication skills but also enables you to impact customers' experiences positively. If you are passionate about customer service and enjoy helping others, this could be the perfect opportunity for you!

Responsibilities

• Provide high-quality customer support to Finnish-speaking customers regarding transportation services.
• Assist with inquiries related to bookings, schedules, and company policies.
• Effectively address customer complaints and concerns, ensuring a satisfactory resolution.
• Document customer interactions and feedback in accordance with company procedures.
• Collaborate with the team to enhance service delivery and share insights on customer needs.
• Stay updated on transportation services and offerings to provide accurate information.
• Propose ideas for improving customer support processes and service quality.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service roles, particularly in the transportation, travel, or logistics sectors.
• Strong communication and interpersonal skills, with a commitment to customer satisfaction.
• Ability to manage stress and maintain composure during challenging customer interactions.
• Familiarity with customer support tools and platforms is a plus.
• Strong organizational and multitasking skills to effectively handle diverse customer requests.
• Enthusiastic attitude towards helping customers and a willingness to learn and grow.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.