Technical Support Specialist

Job Description

Location: Fully Remote 

Schedule: PST

Salary: $1200 - $1600 USD/month

A fast-growing communication company serving more than 20,000 church leaders across the United States and Canada is seeking a Technical Support Specialist to join its expanding team. The organization builds simple, effective tools that help churches connect with their communities, follow up with guests, and engage their members.

The Technical Support Specialist is responsible for diagnosing customer issues, providing technical support, and helping church leaders make the most of the software through chat, email, phone, and video. 

Key Responsibilities:

• Prioritize and manage many open tickets at one time
• ​Communicate technical knowledge to non-technical customers
• ​Respond thoroughly and promptly to customer questions and requests 
• ​Leverage product knowledge and technical skills to resolve customer challenges
• ​Provide excellent responses to members both written and verbally
• ​Help train church leaders to effectively use our products
• ​Share product knowledge with prospective members
• Rapidly establish a good working relationship with customers and co-workers
• ​Provide tech support, including procedural documentation to complex issues

Requirements

• Proven experience in customer support
• Tech-savvy, with the ability to learn, use, and explain online applications
• Strong multitasking skills, able to work quickly while maintaining attention to detail
• Proficient problem solver who takes initiative and can resolve issues independently
• Clear written and verbal communication skills, especially when explaining technical concepts to non-technical users
• Fast learner who can quickly understand and apply new information
• Self-reliant and able to manage workload and schedule effectively
• ​Dedicated and distraction-free office space
• ​Predictable, high-speed internet access
• 40 hours per week working Monday through Tuesday

If you bring enthusiasm for solving issues, a strong technical mindset, and great communication skills, we’d be thrilled to hear from you!