Dutch Speaking Customer Support for E-commerce platform - Remote in Greece

Job Description

Patrique Mercier Recruitment PT is thrilled to offer a fantastic opportunity for Dutch Speaking Customer Support Representatives to join a leading e-commerce platform in a remote role based in Greece. Our agency specializes in connecting talented individuals with outstanding job opportunities, focusing on those who wish to work in their native language. In this role, you will be instrumental in providing exceptional customer service to Dutch-speaking clients, helping them with their inquiries and assisting them in navigating the platform. You will engage with customers through various communication channels, ensuring they have a seamless shopping experience. Join a dynamic and supportive team where your insights and contributions will make a meaningful impact in the world of online retail. If you have a passion for e-commerce and delivering outstanding customer service, this is the perfect opportunity for you!

Responsibilities

• Offer high-quality customer support to Dutch-speaking clients via email, phone, and live chat.
• Assist customers with inquiries related to orders, returns, and product information.
• Resolve customer issues effectively while maintaining a positive and professional demeanor.
• Document customer interactions accurately in the company’s support system.
• Work closely with other team members to improve processes and enhance customer experience.
• Stay informed about new products and updates to assist customers effectively.
• Provide feedback on common customer issues and suggest improvements to enhance service delivery.

Requirements

• Fluency in Dutch, both verbally and in writing; proficiency in English is also required.
• Experience in customer support or related fields is an advantage.
• Strong communication skills and a positive attitude towards helping customers.
• Familiarity with e-commerce platforms and online retail practices is beneficial.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Proficient in using customer support software and standard office applications.
• Flexibility to work varied hours, including evenings and weekends, as needed.

Benefits

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.