Included Health

Senior Engineering Manager, Member App Experience

Job Description

Included Health is standing up a new Centralized Member App Team to own the entire digital experience across iOS, Android, and Web. This team will define the standards for speed, reliability, usability, and platform excellence. Reporting to the Senior Director Engineering, the Senior Engineering Manager, you will lead one of the highest-impact engineering transformations in the company—building the team, setting the strategy, and owning how our app performs for millions of members.


Why This Role Matters

The Member App is the front door to our entire product ecosystem—and you will define its future. This role impacts every business line, every product team, and every member experience. You’ll build the team and the standards that determine how fast we move, how stable our app is, and how good it feels to use.


What You’ll Do
  • Build, manage, and develop a multi-team organization spanning iOS, Android, and Web
  • Provide hands-on technical leadership on architecture, performance, platform consistency, and release rigor
  • Create and enforce frontend engineering standards across all product teams
  • Manage complex dependencies, shifting timelines, and multi-quarter planning
  • Drive release cadence, operational excellence, and on-call strategy
  • Partner with design on design systems and cohesive UX foundations
  • Act as the single owner and gatekeeper of app experience quality

  • Required Experience
  • 10+ years engineering experience; 4–6+ years leading engineering teams
  • Track record of managing multiple mobile/web teams or a large cross-platform org
  • Deep technical proficiency in modern mobile (iOS/Android) or web app architectures
  • Proven delivery of consumer-grade applications at scale
  • Strong background with CI/CD, mobile release pipelines, and performance optimization
  • Experience driving cross-functional alignment across product, design, and backend
  • Skilled at navigating ambiguity, making tradeoffs, and bringing clarity to complex org structures
  • High level of ownership, accountability, and product intuition

  • Preferred Experience
  • Led a transition from distributed FE teams to a centralized or platform model
  • Experience building design systems or multi-platform frameworks
  • Experience in organizations with fast client-facing release cycles