Portuguese Speaking Customer Service for Automotive industry

Job Description

Patrique Mercier Recruitment FR is thrilled to offer an opportunity for a Portuguese Speaking Customer Service Representative in the Automotive Industry. This role is designed for individuals who are passionate about automotive technology and are keen to provide exceptional service to Portuguese-speaking customers.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to automotive products, services, and technical support.
• Manage complaints effectively and strive to resolve issues to ensure customer satisfaction.
• Educate customers about product features and offers while providing comprehensive support throughout their purchase journeys.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Maintain thorough knowledge of the automotive industry's products and services to provide accurate information.
• Document all customer interactions and maintain accurate records for service evaluation.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the automotive sector.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical inquiries and offer effective solutions.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• A genuine interest in the automotive industry and a commitment to providing excellent customer support.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks