47660371200 - Customer Success Manager

Job Description

Position: Customer Success Manager

Location: Remote (Global)

Employment Type: Full-Time

Type of contract: Independent contractor 

🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️

SCOPE OF THE ROLE:

We’re looking for a Customer Success Manager to take full ownership of a portfolio of brands — helping them stay active, grow revenue, and achieve measurable results. You’ll act as the bridge between our platform and the brands we serve, ensuring they see real business impact through consistent support, strategy, and partnership.

This is a high-touch, hands-on role for someone who enjoys working closely with founders and marketing teams. You’ll spend your days leading client calls, troubleshooting issues, and spotting new opportunities for growth. Internally, you’ll be the voice of the customer — sharing insights, shaping product improvements, and driving initiatives that help us deliver exceptional value.

What You’ll Own:

• A portfolio of fast-growing brands across e-commerce and consumer industries.
• Revenue performance and engagement metrics within your book of business.
• Retention and expansion — ensuring every account stays active, healthy, and growing.
  

What Matters:

• Revenue Under Management: Performance and growth of your assigned accounts.
• Net Revenue Retention (NRR): Expansion and reduced churn across your portfolio.
• Customer Health & Engagement: Proactive management and measurable client success.
  

What You’ll Do:

• Lead regular calls with founders, marketers, and brand teams to drive success and resolve challenges.
• Onboard new brands, demo features, and guide them toward quick wins and lasting value.
• Monitor client engagement and take early action when performance trends downward.
• Act as a strategic advisor, offering insights on optimization, partnerships, and campaign effectiveness.
• Coordinate with internal teams to remove blockers, streamline communication, and deliver fast solutions.
• Collect customer feedback and translate it into actionable insights for product and strategy teams.
• Maintain detailed CRM notes and documentation to ensure visibility and accountability across all touchpoints.

Requirements

Who We’re Looking For:

• 2–4+ years in Customer Success or Account Management, ideally working with brands, SaaS, or eCommerce clients.
• Confident communicator who’s poised on calls, calm under pressure, and quick with follow-up.
• Meticulous with documentation, proactive with updates, and committed to delivering measurable results.
• Someone who thrives in a startup or growth-stage environment, where initiative and adaptability matter most.
• A relationship-driven professional who genuinely enjoys helping brands grow, solve problems, and succeed.

What You Need to Know

• Deep understanding of eCommerce and brand operations — how modern brands sell, market, and collaborate with creators.
• How to communicate confidently with founders and marketing leads, balancing empathy and data-driven insight.
• Confidence leading live product demos, walking clients through features, and handling objections smoothly.
• Familiarity with CRMs, reporting dashboards, and performance metrics (experience with HubSpot or similar tools is a plus).
  
  

How You’ll Work

• Work closely with the leadership team — joining most customer calls and influencing strategic decisions.
• Operate in a relationship-first, high-touch environment where trust and communication drive retention.
• Manage multiple fast-moving accounts simultaneously with structure, empathy, and urgency.
• Bring a builder’s mindset — contribute ideas, challenge assumptions, and help refine the customer experience as we scale.