Training and Support Specialist (Remote, Night shift)

Job Description

Collaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling appointments for our sales team.

Your responsibilities include:

• participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements
• conducting onboarding activities to ensure smooth transition for new hires
• providing guidance and support to new team members, helping them acclimate to their roles and the company’s processes
• serving as a resource person for answering questions and addressing concerns during the onboarding period
• conducting training activities as needed
• qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members
• assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
• making outbound calls to potential customers with the goal of consistently delivering agreed targets
• scheduling consultations between contacts/prospective customers and members of our Sales Team
• inputting information accurately into our system
• representing the company in the best way possible when conversing with contacts
• ensuring all calls are done based on standards and requirements of the company
• delivering reports accurately and on a timely basis
• participating and documenting processes and improvement initiatives

Requirements

• With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
• Experience working w/ any CRM Tools (Salesforce is a plus but not required)
• Experience with MS Office Tools
• With prior experience with training, onboarding, and recruiting
• Strong people skills
• Excellent listening and verbal communication skills
• Has a strong broadband internet connection
• Has a designated professional and quiet workspace
• Amenable to working on a graveyard shift

As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:

• Proactive, adaptable and flexible
• Highly professional
• Willing to go the extra mile to achieve desired outcomes
• Highly collaborative
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes