Polish Speaking Customer Service for Healthcare industry

Job Description

Patrique Mercier Recruitment FR is delighted to announce an opportunity for a Polish Speaking Customer Service Representative specializing in the Healthcare industry. This role is designed for individuals passionate about healthcare and dedicated to providing outstanding support to Polish-speaking clients, ensuring they receive the best care and information possible.

Responsibilities

• Deliver exceptional customer service to Polish-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to healthcare services, benefits, and policies.
• Provide guidance and support regarding claims processing and healthcare options.
• Address and resolve customer complaints and issues with professionalism and empathy.
• Collaborate with healthcare professionals and internal teams to offer accurate information and solutions to clients.
• Maintain a thorough understanding of the company’s healthcare offerings to provide precise assistance.
• Document all customer interactions and feedback for continuous improvement purposes.

Requirements

• Fluency in Polish and English, both written and spoken.
• Experience in customer service, particularly in the healthcare industry is a plus.
• Excellent communication and interpersonal skills, with a focus on empathy.
• Strong problem-solving abilities and attention to detail.
• Familiarity with healthcare terminology and systems is advantageous.
• Proficiency in customer service software and Microsoft Office applications.
• Adept at working in a fast-paced environment and handling sensitive information with confidentiality.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks