Dutch Speaking Customer Service for Food & Beverage industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Food & Beverage industry. This position, based in Athens, Greece, is perfect for individuals who are passionate about customer service and the vibrant food and beverage sector.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients via phone, email, and chat, resolving inquiries and issues effectively.
• Assist customers with product information, order placements, and any inquiries related to food and beverage offerings.
• Handle customer complaints and feedback in a professional manner, ensuring a positive experience and satisfaction.
• Collaborate with internal teams to ensure timely resolution of customer issues and to enhance service quality.
• Maintain a thorough understanding of the company’s products and promotions to assist customers accurately.
• Accurately document all customer interactions and contribute to improvement initiatives for service processes.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, particularly in the Food & Beverage sector, is preferred.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints with a solution-oriented approach.
• Familiarity with customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A passion for food and beverage products and a desire to assist customers in enjoying them.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks