Dutch Speaking Customer Service for Energy (Oil & Gas) industry

Job Description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative in the Energy sector, specifically within the Oil & Gas industry. This role is based in Athens, Greece, and is ideal for individuals who are eager to contribute to a dynamic sector while delivering excellent service to clients.

Responsibilities

• Provide exceptional customer service to Dutch-speaking clients in the Oil & Gas industry through various communication channels including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and account management.
• Handle complex customer issues and resolve complaints effectively while ensuring customer satisfaction.
• Maintain extensive knowledge of company offerings, energy solutions, and industry regulations.
• Document all customer interactions thoroughly for compliance and service improvement.
• Collaborate with technical and sales teams to provide comprehensive support to customers.
• Stay informed about industry trends and changes to provide accurate information to clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in the Oil & Gas or related sectors.
• Strong communication and interpersonal skills.
• Problem-solving capabilities with the ability to manage complex customer issues.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A basic understanding of the energy sector and its dynamics is an advantage.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks