Engineering Manager - Authentication

Job Description

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• You will focus the team on quality execution for highly technical projects, coordinate and mentor a team of engineers, and evolve architectural and operational best practices.  
• You will play a key role in enabling our continued scaling as we onboard new customers and target exponential growth for the future.  
• You will drive continuous improvement in process and implement controls to increase efficiency and productivity of engineering practices.
• You will manage a tight knit team tasked to improve the team’s technical ability, utilization, and overall efficiency by establishing best practices and creating individual development plans.
• You will enable the team to self-organize and to achieve sustained high velocity and predictability including establishing metrics, reports, and status updates.
• You will manage the task assignment and team’s capacity across multiple projects.
• You will become a trusted partner for the team and collaborate closely with leadership in Product Management and Engineering to deliver expected results.
• You will expand solution capabilities, implement new features driven by technological innovation that will lead the voice security market.
• You will become the go-to person to field all technical questions around the products your team works on

Who you are

• You are a self-starter who can motivate a team through being solution oriented and excel at resolving conflicts when it arises.
• You are execution oriented and can find effective ways to deliver business needs.
• You are a hands-on people manager who can work closely with engineers to provide direction
• You are an orchestrator of people and can gain the trust of your team members through positive, transformational leadership.
• You are an excellent communicator and have excellent written and verbal communication skills
• You are able to raise the bar for strong technical resources in the team
• You are a strong collaborator & have proven success in partnering with stakeholders
• You excel in a fast-paced dynamic environment that often includes ambiguity
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 2+ years experience as a manager of software engineering teams
• 5-8+ years of professional software development experience.
• Proven experience in designing and delivering highly scalable, fast performing API-based products.
• Solid understanding of distributed systems and microservices
• Ability to deal with ambiguity in a fast-paced dynamic environment
• Ability to influence Product requirements and roadmap, and contribute to design documentation
• Proven track record of successful and timely product delivery
• Experience developing services in AWS or similar
• Strong collaboration & proven success in partnering with stakeholders
• Scrum/Agile methodologies knowledge 
• Familiarity with Docker and container orchestration
• Experience with Python and/or Go and SQL/NoSQL databases
• Experience with cross-functional team coordination such as Support, Security or Legal departments. 
• Knowledge of authentication, fraud, or customer experience concepts preferred
• Experience communicating with customers around issues and new features preferred

What’s in it for you: 

As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO, Focus Thursday, and Company-wide Rest Days. 

Pindrop is a medium sized company in uber growth mode. Joining our team now means that you will have substantial growth opportunities through being challenged but supported. You will work amongst some of the brightest engineers in the machine learning and artificial intelligence space while being able to utilize cutting edge technologies.

Within 30 days you’ll

• You’ll have been introduced to your team, colleagues and have 1:1’s to assimilate into the company culture. 
• You will have the opportunity to learn the product in and out through training and a variety of resources
• Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers

Within 60 days you’ll

• You’ll understand expectations for the team, and be able to start planning a vision while coordinating with external teams to set expectations for engineering deliverables and interactions. 

Within 90 days you’ll

• You’ll have an intermediate level of familiarity with the product and architecture to start making technical decisions while establishing and enforcing team execution methodology.
• You will develop a strong relationship with the team and you will be able to articulate the strength and career direction for each of your reports.
• Teach us something new

What we offer

As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• 4 company-wide rest days in 2024 where the entire company rests and recharges!
• Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
• Best-in-class Health Savings Account (HSA) employer contribution
• Affordable vision and dental plans for you and your family
• Employer-provided life and disability coverage with additional supplemental options
• Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
• Identity protection through Norton LifeLock
• Remote-first culture with opportunities for in-person team events
• Recurring monthly home office allowance
• When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages!
• Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!)
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness Program including Employee Assistance Program, 24/7 Telemedicine

What we live by

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:    

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion.   We are champions for our customers, and our customers become our champions, creating a universal commitment to one another. 
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together. 
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.

#LI-REMOTE