Client Success Specialist - Conversion Rate Optimization (CRO)

Job Description

Category: Client Success / Growth Marketing
Location: Fully Remote (must overlap US time zones and occasionally India)

About the Role

We’re seeking a client-focused Client Success Specialist with strong Conversion Rate Optimization (CRO) expertise. If you thrive in a fast-paced agency environment and enjoy blending technical know-how with strategic client interaction, this role is for you.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring their success with CRO initiatives.
• Conduct data analysis, A/B testing, and performance tracking to improve conversion funnels.
• Develop and execute CRO strategies tailored to each client’s goals and KPIs.
• Present insights, reports, and actionable recommendations to clients and stakeholders.
• Collaborate with design, marketing, and development teams to implement winning experiments.
• Build and maintain strong client relationships while delivering measurable outcomes.

Requirements

Qualifications

• Proven experience in conversion rate optimization (agency, SaaS, or client-side).
• Strong analytical skills with tools such as Google Analytics, Hotjar, Optimizely, VWO, or similar.
• Excellent communication and presentation abilities for client-facing interactions.
• Ability to translate complex data into clear strategies and next steps.
• Experience managing multiple client accounts and competing priorities.
• Background in both strategic consulting and hands-on execution.

Preferred Experience

• Digital marketing agency or consultancy background.
• Experience with e-commerce, SaaS, or other high-growth digital products.
• Familiarity with marketing automation tools, CRMs, and advanced reporting platforms.

Why Join Us
Work from anywhere while partnering with a collaborative, global team. You’ll drive measurable results for leading brands and enjoy schedule flexibility while overlapping with US and India time zones.