Services Sales Manager

Job Description

About the job

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

As a Services Sales Manager, you will play a critical role in driving the growth of Salsify’s Professional Services business. You will use your sales acumen and experience in professional services to build relationships with prospects and customers, identify opportunities, and manage the end-to-end sales process of services engagements. You will work collaboratively with cross-functional teams, including Sales, Customer Success, and Solutions Architecture, to align service offerings with customer needs, negotiate contracts, and close deals.

This is a highly visible role that will allow you to influence and shape the direction of services sales at Salsify, while ensuring the success of our customers throughout the sales cycle and beyond.

Key Responsibilities  

• Develop and Execute Sales Strategy: Manage a pipeline of services opportunities by engaging consultatively with prospects, customers, partners, and account executives.  
• Drive Services Revenue Growth: Meet or exceed team services bookings targets by closing services sales opportunities across new and existing customers within your targeted segment.  
• Collaborate with Sales and Customer Success: Work closely with software sales teams to define services strategy for new opportunities, positioning Salsify’s professional services to maximize customer value.  
• Present and Propose Services Solutions: Lead presentations and discussions with senior decision-makers, articulating the value of Salsify’s professional services to address customer business needs and strategic objectives.  
• Scope and Estimate Projects: Collaborate with Solution Architects and the Delivery Teams to scope and estimate the requirements, timelines, and costs of services engagements.   
• Forecast and Track Opportunities: Accurately forecast services revenue in Salesforce and manage the sales pipeline, providing timely updates to senior leadership.  
• Drive Process Improvement: Leverage your past experiences to help identify and drive internal process improvements, enhancing the efficiency and execution of the services sales processes.
• Seamless Handover to Delivery: Ensure smooth transition of signed services projects to the post-sales delivery teams, setting clear expectations and fostering collaboration between pre-sales and post-sales stakeholders.  
• Cross-Functional Collaboration: Build and maintain strong relationships with adjacent teams such as Sales, Customer Success, Finance, and Operations to drive alignment and ensure the success of services engagements.  

You’ll Excel in This Role if You Have  

• Professional Services Experience: At least 1-3 years of experience selling or implementing professional services in a SaaS or technology-driven environment, with experience in scoping, positioning, and/or delivery services projects (a plus if you have eCommerce industry experience).  
• Consultative Selling Approach: Strong ability to engage with business and IT decision-makers, providing tailored solutions to address business challenges and drive customer success.  
• Cross-Functional Collaboration: Demonstrated experience working effectively with sales, customer success, finance, and delivery teams to execute and deliver services strategies and approaches successfully.  
• Strong Communication Skills: Exceptional verbal and written communication skills with the ability to present complex concepts to diverse audiences, including customer’s key technical and business stakeholders.  
• Excellent Time Management Skills: Ability to prioritize, organize, and manage multiple accounts at once, ensuring deadlines are met and targets are achieved. Ability to balance competing internal and customer-facing priorities effectively without sacrificing quality or customer experience.  
• Customer-Centric Mindset: Passion for understanding and solving customer needs, with a focus on ensuring the long-term success and adoption of our customers.  

Adaptability and Initiative: Able to thrive in a fast-paced, evolving environment and proactively drive initiatives to improve services sales and internal processes.