Community Manager

Job Description

As one of the most established protocols in space, ParaSwap has a global community composed of users with different experiences interacting with Web3. From newcomers to the space to advanced smart contract developers, being part of the ParaSwap community places you at the heart of DeFi.

To reach out to our community, we use both traditional communication methods like Twitter, Telegram and Discord as well as novel coordination mechanisms, such as DAO coordination and emerging onchain social networks.

As ParaSwap continues to grow in its number of users interacting with the protocol, we require someone who can help scale our communication with the community and make it show that we are both hearing them and helping them navigate this ever changing space. Your role as a Community Manager will be to help with the day-to-day support of the community, be it in answering questions they might have about ParaSwap or DeFi, engage proactively with them on social media, or create content of recent updates to keep everyone in the know of latest developments.   Working with the ParaSwap community will give you the opportunity to connect to a new emerging world and assist with onboarding users to the future of finance and self-ownership, all while collaborating with a top-notch team of developers and builders. 

Requirements

• Strong familiarity with the English language, with other languages being also a strong optional. 
• Understanding of Ethereum block explorers, transaction diagnostics and wallet interactions with dApps
• Experience in written community communication, be it through short-form social media or help center articles.
• Familiarity with customer service and satisfaction and best practices for conflict resolution
• Acquainted with the Web3 culture and community in both social networks and forums, preferably within the context of ParaSwap DAO or one of its major partners.
• [optional] Familiarity with the ParaSwap API and SDK, or other similar protocols
• Ability to work well in a small agile team and independently

Personal Characteristics

• A strong emotional intelligence is needed to understand the needs of the community and customers, and be able to resolve conflict through times of confusion or distress.
• Willingness to proactively engage with the web3 culture and community in a light-hearted, yet still professional manner.
• Excellent relationship building and engagement with people from different cultures and skill levels. 
• Lateral thinker & problem solver. Agile and not against change. Innovative and proactive to drive initiatives.
• Exceptional analytical skills and the ability to promptly establish priorities and actionable insights

Benefits

• A world class team of top notch individuals.

• Direct connections to top DeFi core teams
• Competitive compensation package (Fix + Tokens)
• Fully remote environment or local co-working spaces
• Flexible working hours