Aircall

Customer Support Specialist - Remote from North America

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Job Description

About the team:
As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. In doing so, you’re a key player in growing Aircall. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers on their questions and concerns.

Hours for this role will be Monday - Friday 9-6 PM EST.


Key responsibilities:
  • Impact: You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
  • How to Succeed: You are curious and like to learn. You can work under pressure, manage your time well and know how to prioritize your workload. You’re not afraid to challenge yourself and are open to change. You’re eager to share feedback and ideas to help our team continually improve

    • Qualifications:
  • Experience in a SaaS B2B customer support role is a plus
  • Excellent written and verbal communication skills
  • Technical aptitude
  • Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
  • Ability to multi-task across different tools and platforms
  • Willingness to work with multiple teams in an international and multilingual remote/hybrid environment

    • Apply Now
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