French Speaking Customer Support for Online Streaming Service

Job Description

Patrique Mercier Recruitment FR is focused on connecting dynamic professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology and enjoy helping customers enhance their viewing experience.

Responsibilities

• Provide top-notch customer support to French-speaking clients regarding online streaming services via phone, email, and chat.
• Assist customers with inquiries on subscription plans, content availability, and troubleshooting technical issues.
• Effectively handle customer complaints and resolve issues to ensure a positive experience.
• Document customer interactions accurately and ensure timely follow-up where necessary.
• Collaborate with technical teams to escalate and resolve complex issues quickly.
• Stay updated on platform features, new releases, and industry trends to provide informed support.
• Gather customer feedback to help improve services and customer satisfaction.

Requirements

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably within the entertainment or technology sector.
• Strong communication skills with a focus on delivering excellent customer service.
• Proficient in using customer support software and standard office applications.
• Ability to troubleshoot technical issues effectively and provide relevant solutions.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks