French Speaking Email Support Specialist
- Patrique Mercier Recruitment By Nellie
- Remote Greece
Job Description
Patrique Mercier Recruitment FR is excited to offer a great opportunity for a French Speaking Email Support Specialist. This role is perfect for individuals with a strong commitment to customer service and excellent written communication skills. In this position, you will be responsible for assisting French-speaking clients by responding to their inquiries via email, ensuring that their needs are met efficiently and effectively.
Responsibilities
- Respond to customer emails in French, providing accurate and comprehensive information regarding products and services.
- Assist clients with order-related questions, account issues, and general inquiries.
- Troubleshoot customer problems and deliver effective solutions or escalate issues as required.
- Document all customer interactions within the CRM system for proper tracking and follow-up.
- Collaborate with fellow team members to maintain high standards of service quality.
- Identify common issues in customer inquiries and communicate feedback to management for process improvements.
- Stay updated on product knowledge and company policies to provide reliable assistance to clients.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in email support or customer service roles is highly recommended.
- Exceptional written communication skills with a strong emphasis on clarity and professionalism.
- Strong analytical and problem-solving skills to handle customer inquiries effectively.
- Ability to work independently and manage time efficiently in a remote environment.
- Familiarity with CRM software and email management tools is an advantage.
- Passionate about delivering outstanding customer service and building strong relationships with clients.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
