Sales Development Representative (SDR)

Job Description

Open.cx is an all-in-one AI-powered customer support platform designed for high-volume, complex enterprise support. We help the world’s biggest companies—think high-growth SaaS, fintech giants, and global marketplaces—replace their outdated multi-tool support setups with one AI-first workspace that can solve complex L2/L3 cases with empathy and accuracy, across web, phone, and email.

Our customers cut costs by up to 12x, boost CSAT, and finally get the automation rates they’ve been promised for years but never delivered. Backed by Y Combinator, Pioneer Fund, and industry leaders from Klarna and Mollie, we’re building the future of enterprise support—and we’re doing it with a small, sharp, and ambitious team.

The Role

As an SDR at Open.cx, you’re the bridge between marketing and sales—turning interest into real opportunities. This isn’t a “spray-and-pray” role, and it’s not about checking boxes in a CRM. At a startup like ours, you’ll be digging deep into our target accounts, building context before the first outreach, and customizing every touch.

You’ll qualify inbound leads, generate outbound opportunities, and set up high-quality meetings for our Account Executives. But you’ll also wear multiple hats—jumping into event follow-ups, helping refine outbound sequences, gathering market feedback, and testing new prospecting channels. Your work will directly impact our pipeline and revenue, and you’ll see the results fast.

What You’ll Do

• Qualify inbound leads: Speak with prospects who show interest, identify pain points, and determine fit for Open.cx.
• Run targeted outbound: Build and execute tailored outreach to high-potential accounts, focusing on our ICP in SaaS, fintech, and enterprise.
• Multi-channel prospecting: Use email, LinkedIn, phone, events, and other creative touchpoints to reach decision-makers.
• Research deeply: Learn about a prospect’s tech stack, team structure, and recent activity before reaching out—no generic templates.
• Book high-quality meetings: Set up discovery calls for Account Executives with well-prepared, well-qualified prospects.
• Collaborate on messaging: Work with sales and marketing to refine scripts, sequences, and collateral based on what’s working in the field.
• Track and optimize: Keep meticulous notes in our CRM, track conversion rates, and suggest experiments to improve results.
• Jump into special projects: Event prep, post-demo follow-ups, pilot feedback gathering—whatever moves the pipeline forward.

What We’re Looking For

• Experience: 1–2 years in an SDR, inside sales, or lead generation role (B2B SaaS or enterprise software is a plus).
• Strong communicator: You can write tight, clear outreach and speak confidently with executives.
• Curious and resourceful: You’ll dig for the right contact, signal, or angle instead of stopping at “I couldn’t find them.”
• Process-minded: You like tracking metrics and learning from data.
• Adaptable: Thrives in a fast-moving startup environment where priorities shift and experiments are frequent.
• Tech-comfortable: CRM tools (HubSpot, Salesforce), LinkedIn Sales Navigator, email sequencing tools.
• Resilient: You see “no” as part of the path to “yes.”

Why Join Us

• Join a YC-backed startup with the product, runway, and momentum to reshape a massive market.
• See your work have direct impact—you’ll help build the revenue engine from the ground up.
• Work with a small team of driven, sharp operators where ideas turn into action quickly.
• Grow fast—this role is a launchpad to Account Executive or senior sales positions as we scale.

We’re not looking for someone to “do the motions.” We’re looking for someone who will take ownership of building pipeline like it’s their own company.
If you’re hungry, resourceful, and ready to turn curiosity into booked meetings—this is where you’ll thrive.