Partner Manager - West Coast

Job Description

Partner Manager

About Us

DigitalGenius is an AI concierge for ecommerce merchants. Our solution automates key touch points in the customer journey; handling everything from product recommendations to lost parcels & refunds. 

By understanding conversations, automating repetitive processes, providing purchasing guidance and delighting their customers, DigitalGenius allows the biggest and best commerce businesses to put 40-80% of their customer support on autopilot.

Our clients’ annual revenue ranges from $10m to $10bn including clients such as Universal Music Group (Taylor Swift,etc.), SSENSE, Selfridges, Huda Beauty, MyTheresa, Reebok, AllSaints, Represent, Olipop, AirUp, Waterdrop and Honeylove.

We are friendly and informal people who are passionate about our brand as we all have a stake in our success. We have an inclusive environment, welcoming the skills and experience from many diverse backgrounds, and together we have created who we are and what we sell. 

The Role

Our goal is to become the world’s leading automation platform in ecom & Retail. We see partnerships as being a vital growth lever on this journey, so we are looking for a new, quota-carrying PM to roll their sleeves up and build a territory of service partners - referrers, resellers, whitelabel, BPOs… the world is your oyster! We already have one successful Partner Manager in Toronto, Ontario managing Channel Partnerships in North America and now we want to prove the model further by hiring someone on the West Coast. You’ll decide on the partnerships you want to pursue and will be responsible for showing a good ROI on your time investment.

If you’re excited about the AI hype and want the chance to work with truly ‘enterprise’ retail & ecom clients, then this is the opportunity for you.

Responsibilities

• Building your own “book” of strategic partners by reaching out to prospective partners and engaging them in conversation, 
• Running enablement sessions to help partners understand our clients, our product and how to spot referral opportunities
• Finding opportunities to generate reciprocity for our partners by sponsoring their marketing, referring clients to them and bringing them into our marketing
• Attending events to find new leads for DG (likely travelling 20-40% of time)
• Helping to refine partnerships management at DG, working collaboratively with ‘Head of’ and Partner Marketing to build a scalable growth channel

Experience

• 1+ year partnerships in B2B SaaS in the ecom/retail space (quota-carrying)

AND/OR

• 2+ years sales of B2B SaaS in the ecommerce/retail space (quota-carrying)

AND/OR

• 3+ years in any B2B SaaS in a quota-carrying Sales/Partnerships role
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Requirements

• Be comfortable with decision making but aware of when to escalate decisions/issues to management

• Be excited to contribute to an amazing work culture and environment
• Have a passion for learning
• Be a self starter: you are in charge of your day and are responsible for your own output and productivity
  
  Bonus Attributes

• Have a very strong knowledge of the eCommerce landscape
• Are enthusiastic about automation and highly comfortable using software tools which ensure efficient work
• Can show evidence of taking ownership
• Have experience of working in a startup environment
• Have a flair for entrepreneurship
• Are skilled public speakers (webinars, stage presentations, panel discussions)
• Are very comfortable with travelling for work and arrange their travel in an efficient, cost-effective way

Benefits

• Fully remote, with optional co-working space membership
• Medical, Dental, and Vision Health Insurance for US-based Employees
• 401k for US-based Employees
• Competitive salary
• 25 day holiday allowance plus an annual company-wide week off
• Quarterly team events / perks
• Gym Membership