Customer Success Manager

  • Global Life Science Hub
  • Verified

Job Description

Location: Remote

Global Life Science Hub is looking for a Customer Success Manager to oversee and manage all internal client accounts. In this critical role, you’ll ensure our clients in the life sciences and pharmaceutical industries receive top-notch service and support, building long-term partnerships that drive mutual success.

Key Responsibilities:

  • Act as the primary point of contact for our internal accounts, delivering exceptional client experience and support
  • Build strong, trust-based relationships and proactively address client needs
  • Monitor account health, identify growth opportunities, and drive client satisfaction
  • Collaborate with internal teams to deliver tailored solutions and meet client goals

What We’re Looking For:

  • Experience: Proven background in customer success or account management, ideally within the life sciences or pharma sector
  • Skills: Strong communication, relationship-building, and problem-solving abilities
  • Mindset: Client-focused, proactive, and passionate about helping clients achieve success

Why Join Us? At Global Life Science Hub, we offer a collaborative, flexible remote work environment where you’ll be empowered to make a real impact.