Norwegian Speaking Customer Experience Representative

Job Description

Patrique Mercier Recruitment FR is an esteemed recruitment agency dedicated to connecting skilled professionals with outstanding career opportunities across Greece. We are thrilled to offer a position for a Norwegian Speaking Customer Experience Representative to join our enthusiastic team. In this crucial role, you will play a key part in ensuring our Norwegian-speaking customers receive the highest level of service and support, making their experience memorable and satisfying.

Responsibilities

• Serve as the main point of contact for Norwegian-speaking customers, providing assistance through phone, email, and chat channels.
• Address customer inquiries, resolve issues effectively, and deliver detailed information about our products and services.
• Keep precise records of customer interactions and feedback within our CRM system.
• Collaborate with internal teams to streamline customer service processes and enhance the overall customer experience.
• Stay updated on product knowledge and company policy to provide accurate and helpful information.
• Participate in team meetings to share insights and suggest improvements for customer satisfaction.
• Assist in mentoring new hires by sharing your customer service expertise and best practices.

Requirements

• Fluency in Norwegian and English, with strong communication skills in both spoken and written formats.
• Previous experience in customer service is advantageous but not mandatory.
• Strong analytical skills with a customer-centric approach to problem-solving.
• Proficient in engaging effectively with customers from diverse backgrounds.
• Familiarity with CRM software and customer support applications.
• Excellent organizational skills and a keen eye for detail.
• Collaborative mindset with a positive attitude and a commitment to delivering exceptional customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...