Swedish Speaking Customer Support for Banking

Job Description

Patrique Mercier Recruitment FR is focused on connecting skilled professionals with fantastic career opportunities. We are currently looking for a Swedish Speaking Customer Support Representative for the Banking sector. This position is ideal for individuals who are passionate about providing superior customer service and assisting Swedish-speaking clients with their banking needs.

Responsibilities

• Provide exceptional customer support to Swedish-speaking clients regarding banking products and services via phone, email, and chat.
• Assist customers with account inquiries, transactions, and product information.
• Effectively resolve customer complaints and issues to ensure a smooth banking experience.
• Maintain accurate records of customer interactions and ensure timely follow-up on any outstanding issues.
• Collaborate with internal teams to address complex customer inquiries and improve service delivery.
• Educate clients on banking procedures, new offerings, and digital banking solutions.
• Gather customer feedback to help drive continuous improvement initiatives within the bank.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Previous experience in customer support, preferably in the banking or financial services industry.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Detail-oriented with excellent organizational abilities.
• Proficient in customer support software and Microsoft Office applications.
• A proactive and problem-solving attitude when addressing customer issues.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks