Italian Speaking Customer Support for Social Media

Job Description

Patrique Mercier Recruitment FR is focused on connecting talented professionals with exciting career opportunities. We are currently seeking an Italian Speaking Customer Support Representative for Social Media. This role is designed for individuals who are enthusiastic about social media and customer engagement, and who are looking to assist Italian-speaking clients through various social media platforms.

Responsibilities

• Provide high-quality customer support to Italian-speaking clients via social media channels such as Facebook, Instagram, and Twitter.
• Respond to customer inquiries, comments, and messages in a timely and professional manner.
• Handle customer issues, complaints, and feedback, ensuring a positive interaction with the brand.
• Monitor social media platforms for relevant conversations and engage with customers to boost satisfaction.
• Document interactions and report trends to improve service and customer engagement strategies.
• Collaborate with marketing and content teams to align customer support with brand messaging.
• Stay updated on industry trends, social media best practices, and customer engagement strategies.

Requirements

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, especially in a social media context.
• Strong communication skills with a focus on engaging and resolving customer concerns.
• Proficient in using social media tools and customer support platforms.
• Detail-oriented and capable of managing concurrent inquiries.
• Strong problem-solving skills and a proactive approach to customer engagement.
• Flexibility to work varied hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...