Operation Manager - European DTC E-Commerce Brand

Job Description

We are Emporia, one of Europe’s fastest-growing e-commerce brands, and we’re looking for a dynamic Operations Manager to join our team. In this role, you will be the driving force behind executing and optimizing our operational projects, ensuring they align with our ambitious growth goals and uphold our unique company culture.

As the Operations Manager, you’ll work directly with our COO to bring high-impact projects to life. You’ll translate our strategic goals into efficient, well-coordinated execution, managing everything from setting deadlines and collaborating with international teams to ensuring each project is completed precisely, on time, and within scope. This role requires a high level of execution capacity—some projects will require your direct involvement, so you’ll need to be hands-on and capable of performing tasks at an exceptionally high standard. We believe that true leadership in this role means excelling both in oversight and in execution, driving projects forward by example.

This role demands a high level of autonomy, strong problem-solving skills, and a commitment to accountability and relentless improvement. You’ll have the freedom to make decisions while being fully responsible for meeting KPIs in order fulfillment, customer satisfaction, inventory management, and team productivity.

If you’re a proactive, results-oriented professional with a passion for process optimization, agile management, and a desire to grow within a fast-paced, high-intensity environment, we’d love to hear from you!

Requirements

Experience: 5+ years in operations or project management, preferably within high-growth e-commerce, tech, or consulting sectors.

Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA is a plus.

Skills:

• Strong expertise in agile project management and experience with global teams across multiple time zones.
• Ability to manage and execute complex projects while ensuring precise adherence to timelines and high standards.
• Familiarity with the Shopify ecosystem, Google Workspace, Notion, and project management tools (e.g., Asana, Trello).
• Proficiency in setting up and maintaining KPI systems and feedback loops to drive accountability and transparency.

Soft Skills:

• Exceptional communicator with a clear, straightforward style that aligns with Emporia’s efficiency-focused, ego-free communication culture.
• High adaptability and resilience, thriving in a high-intensity, results-driven environment.
• Strong sense of ownership and accountability; willing to take responsibility for outcomes and make decisions under pressure.
• Proactive and resourceful with a problem-solving mindset, ready to optimize processes and suggest improvements as needed.

Cultural Fit:

• Commitment to Emporia’s values of continuous learning, resourcefulness, and a bold approach to innovation.
• Embraces Emporia’s “bootstrapper DNA,” consistently looking for efficient ways to achieve high-impact results with lean resources.
• Ability to act as a cultural ambassador, sharing and instilling Emporia’s unique values across teams.

Benefits

• Growth-Oriented Environment: Be part of an ambitious team where you’ll have the freedom to learn, grow, and develop your skills in line with Emporia’s commitment to mastery and excellence.
• High Impact: Play a central role in driving Emporia’s growth and operational success, with opportunities to make a measurable impact across international markets.
• Competitive Compensation: We offer a competitive salary with performance-based bonuses and benefits.
• Flexibility and Autonomy: Work with a high degree of independence and freedom, empowered to make decisions and accountable for driving key outcomes.
• Continuous Learning Opportunities: Access to industry-leading resources, mentorship, and development programs, aligning with our core value of learning and improvement.
• Dynamic, High-Intensity Culture: Join a team that values efficiency, accountability, and a commitment to high-impact outcomes, ideal for individuals seeking a fast-paced and rewarding career phase.
• Work From Home