Customer Success Engineer - EMEA - (Remote - Ireland)

Job Description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Success Engineer - EMEA in Ireland.

In this role, you will work closely with customers to help them understand and harness the value of workflow automation. You will be pivotal in driving customer success as they onboard, expand, and refine their use of the platform. Collaborating with various internal teams, you will support customer growth, deliver technical solutions, and advocate for customer needs across the organization. This role offers the opportunity to shape customer experiences and contribute to the success of a rapidly growing tech company.

Accountabilities:

• Design and develop automation stories in the platform, integrating tools via APIs to enhance customer workflows.
• Work directly with customers during the onboarding process, ensuring a smooth transition and setting them up for long-term success.
• Partner with Customer Success Managers to track account health and build success plans that align with customer goals.
• Collaborate with internal teams (Product, Design, Engineering, Sales, and Marketing) to ensure the roadmap aligns with customer needs and technical challenges.
• Address issues with documentation and other resources to ensure customers can independently maximize their use of the platform.
• Assist in professional services engagements, accelerating the adoption of the platform by providing tailored technical solutions to customers.

Requirements

• 2-5 years of experience supporting customers from a technical perspective, particularly in onboarding and implementation of software tools.
• Strong experience with reading API documentation and using APIs to connect various tools and platforms.
• Previous experience in scoping and delivering professional services or similar engagements.
• Passionate about helping customers automate manual workflows and a keen interest in becoming an expert in automation software.
• Experience in enterprise security tools is a bonus, though not required.
• Ability to thrive in a fast-paced environment and willingness to contribute across multiple teams and projects.
• Strong curiosity to learn and expand technical expertise, both from a customer perspective and within the platform.

Benefits

• Competitive salary and performance-based incentives.
• Flexible working hours with remote work opportunities.
• Professional growth and development, with support for learning new technologies.
• A collaborative and inclusive company culture that fosters innovation and creativity.
• Health and wellness benefits, including medical and dental coverage.
• Opportunity to work in a fast-paced, dynamic startup environment where your contributions have a direct impact.

Jobgether hiring process disclaimer:

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

• If you are among the top 5 candidates, you will be notified within 7 days.
• If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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