Job Description
The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product. You will report directly to the Head of Customer Success, Breana Timlin.
We're looking for someone with a passion for education, the ability to empathize with teachers, strong product acumen, and a commitment to Kiddom’s mission and vision.
You will...
Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.Serve as the primary contact for customers delivering a value-driven customer journeyConduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administratorsPartner with our customers to drive adoption, retention, and expansion by crafting success plans to achieve their goalsCollaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growthDrive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.Participate in onsite visits to support district initiatives, professional learning, and customer’s needsResponsibilities will evolve with your ability to contribute to the teamWhat we're looking for...
BA or BS degree or higher3+ years in project management, account management, implementation, or customer success at a tech companyBackground in classroom education, educational administration and large-scale implementationsFamiliarity with Student Information Systems Proficient in Salesforce, Microsoft Suite, and remote collaboration toolsExperience using and/or implementing High quality instruction materials (HQIM)Experience working within the NYC Public Schools (NYCPS) systemWillingness to travel up to 50% of the timeLocation: Must be based in the NYC Region
