Remote Customer Support Specialist with Polish (part-time) at Hedepy in Poland Only

Job Description

Cześć! 👋🏻 🇵🇱
We are Hedepy, a young startup and a leader in holistic mental health support programs for companies and individuals in Central & Eastern Europe. There are currently 50+ of us working remotely from all around Europe, and we all share the same goal - making psychotherapy accessible to everyone who needs it.

Our Customer Care team ☎️ takes care of the community satisfaction, including clients and therapists, and support them with various inquiries. Join the team and take care of the Hedepy customer support channels in Poland. 🇵🇱

Requirements

As a Customer Support Specialist, you’ll be in touch with customers daily, resolving their inquiries via calls, emails and chat, and provide high quality service.

Responsibilities in detail:

Serving as the primary point of contact for customers and therapists

Consistently meeting customer service expectations

Proactively addressing and resolving issues

Reporting and resolving issues internally with other teams

Do outreach calls to proactively resolve cancelled sessions

You are the ideal candidate if:

Have some experience in a customer service environment

Your Polish is native and you are fluent in English (at least B2 level)

You are able to cover the customer support channels from 8 AM to 8 PM from Mon - Fri (You just need to be reachable through phone and e-mail, there is no need to sit by the PC all day :))

Volume: Around 10 calls per day

You have excellent communication and organizational skills

Have good knowledge of Google Workspace tools

What we offer:

We offer free psychotherapy sessions on Hedepy. :)

We operate on a remote-first principle, allowing us to work from anywhere thanks to technology.

You will have the opportunity to work with an international team from 10 different countries.

Does it resonate with YOU? 🤗

Apply now, and our recruiter Veronica will get back to you soon!

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