Mid-Market Demand Account Manager
Job Description
Nearly half of patients needing medical equipment at discharge don’t get it in time. The ordering process is too convoluted and is still primarily handled by fax. These inefficiencies lead to higher cost of care and poorer patient outcomes. In the most extreme cases, this equipment means life or death.
At Parachute Health, it is our mission to make sure that every patient gets what they need, when they need it. We achieve this by driving efficiency through digital connectivity into every aspect of the ordering process, making it delightfully simple.
We’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a "delightfully simple" digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care.
Position Overview
The Mid-Market Demand Account Manager oversees a portfolio of small to mid-sized healthcare facilities, ensuring complete adoption and optimization of the Parachute platform. Acting as an extension of the implementation team, this role bridges the gap between onboarding and ongoing account management. The Mid-Market Demand Account Manager focuses on account activation, workflow optimization, and supporting day-to-day client needs while identifying opportunities for growth.
What You’ll Do
Account Activation & Training: Collaborate with the implementation and sales teams to onboard accounts, sign up and train new users, and drive complete adoption of the Parachute platform throughout the organization. Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.
Client Support: Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training, and resolving platform-related questions. Collaborate closely with integration and support teams to resolve technical challenges efficiently. Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.
Growth & Optimization: Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute. Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices. Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.
Data-Driven Insights: Provide clients with usage data to demonstrate value and inform decision-making. Define and track key performance indicators (KPIs) to measure account health and success. Analyze account performance data and provide regular reports to management and stakeholders. Conduct quarterly business reviews to showcase value through data-driven insights and metrics.
About You
- Client-Centric: Passionate about building strong relationships and delivering exceptional service.
- Organized: Able to manage multiple accounts and competing priorities effectively.
- Proactive Problem-Solver: Skilled at identifying issues and proposing actionable solutions.
- Strong Communicator: Confident in delivering training, addressing client needs, and providing clear updates to stakeholders.
- Fast, Curious, and Independent Learner: Excels at quickly adapting to new tools and processes.
Requirements
- Bachelor’s degree or equivalent experience in account management, customer success, or sales.
- 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
- Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
- Familiarity with SaaS platforms or healthcare industry experience is a plus.
- Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
- Ability to travel up to 30% of the time.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Base Salary:
$58,500-70K
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We are proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
