Client Success Executive

Job Description

Medalogix is in search of an ambitious Client Success Executive who will be responsible for managing existing clients through the customer life cycle. This team member will focus on strategic goals, objectives, and metrics of the customer to secure renewal and expansion opportunities. Additionally, the Client Success Executive will foster strong relationships and develop a deep understanding of our customers during account planning while collaborating across various departments to ensure overall success and a great client experience. This is a significant opportunity to drive value within an institutionally backed technology company that is quickly expanding. This is a fast-paced position; so, the ability to ‘hit the ground running’ is critical for success.

KEY RESPONSIBILITIES

• Establishes productive, professional relationships with key personnel in assigned higher-level and executive customer accounts,

• Ensures an understanding of the customer’s structure and demonstrates the ability to apply this knowledge in business and

retention planning for clients.

• Utilizes the Customer Relationship Management (CRM) system and maintain data to ensure visibility to account management opportunities and initiatives.

• Understands the customers’ structure with the ability to apply this knowledge in business, growth, and retention planning for

the client.

• Leads a joint company strategic account planning process utilize strategic data to develop mutual performance objectives, financial targets, and critical milestones for a multi-year period, including client summaries and reports.

• Coordinates and conducts all customer facing Quarterly Business Reviews and conducts customer meetings for strategic view and direction, outside of the day-to-day efforts coordinated by Implementation teams and/or Clinical Services teams.

• Coordinates renewal opportunities for tracking and reporting to identify and report risks to business as well as maximize margin rates where possible and identify opportunities to upsell and retain or increase volumes wherever possible.

Requirements

• Bachelor’s Degree in a related field
• 7 or more years of client-facing experience within a healthcare environment or industry
• Deep understanding of healthcare dynamics, market trends, competitive landscape, and provider needs
• Exceptional written, verbal, and interpersonal communication skills, including demonstrated success in working with various clients while building and fostering relationships
• Proven experience strategically partnering with clients while understanding account priorities and the impact on individual decision-makers
• Experience identifying emerging stakeholder needs and initiating innovative problem-solving methods, such as programs or contracts to help meet client needs
• Intermediate MS Excel and analytical tool experience with the proven ability to apply analytical insight to drive account performance, including asking the ‘right questions’

Benefits

• Highly sponsored and a variety of Healthcare Plans (PPO, HSA, and FSA)

• Dental and Vision Insurance

• Immediate vesting in the 401(k) with Company Match

• Maternity/Paternity Leave

• Celebration of 'Wins' with Team Outings and Events

• Generous Paid Time Off with an additional (8 Paid Holidays, Floating Holiday, and Company Sponsored Volunteering Holiday)

• Free Downtown Parking (When applicable)

• Referral Bonus Opportunity