Client Success Manager

Job Description

About Proppel

We connect LATAM talent with remote work opportunities in the most exciting companies worldwide.

If you're looking for the opportunity to develop your skills and work with some of the best and most exciting companies around the world, Proppel can help.

Our headquarters are in London, UK, and we're looking for top-tier talent in LATAM to support our clients.

Note: This is a role to join our team at Proppel, not for our clients.

Who we’re looking for

We are looking for an experienced and ambitious Client Success Manager to join our team. In this role, you will be the primary liaison between our clients and our recruitment team, ensuring seamless service delivery, client satisfaction, and long-term partnerships. 

Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with clients, ensuring their hiring needs are met efficiently.
• Onboarding & Support: Guide new clients through our recruitment process, ensuring a smooth and seamless experience.
• Consultative Approach: Understand clients’ hiring goals, company culture, and business objectives to provide advice and 
• Client Success + Recruitment Coordination: Providing the recruitment team with precise and detailed information about our client’s needs, to ensure they can deliver exceptional talent.
• Problem-Solving: Address any client concerns, proactively identify challenges, and implement solutions to enhance satisfaction.
• Retention & Engagement: Conduct regular check-ins, feedback sessions, and request testimonials from clients to ensure long-term client success.
• Market Insights: Provide clients with industry trends, salary benchmarks, and hiring best practices to support their recruitment strategies.
• Performance Tracking: Monitor key success metrics, including client retention, placement success rates, and satisfaction scores, as well as monitoring the performance of the Client Success team.
• Upselling & Expansion: Identify opportunities to offer additional recruitment services for other roles, or any other services we can provide.
• Client Success Team Management: Manage our Client Success Executive and make sure they’re delivering exceptional work for our clients.

Requirements

• Proven experience in client success, account management or sales in the Recruitment ecosystem, preferrably across the LATAM-US remote market.
• Recruitment Agency experience is preferred.
• Strong understanding of the recruitment lifecycle and talent acquisition strategies.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple clients and prioritize tasks effectively.
• A results-driven mindset with a passion for client satisfaction and business growth.

Benefits

• Competitive salary in USD.
• Permanent fully remote opportunity.
• Ongoing training and development, clear career paths.
• 25 days of PTO per year, including a portion of your Local Holidays.
• Transparent monthly commissions.