French Speaking Customer Support for Subscription-Based Services Department

Job Description

Mercier Consultancy Bulgaria is seeking a French Speaking Customer Support Agent to join our Subscription-Based Services Department. In this pivotal role, you will provide top-notch support to our customers, addressing inquiries related to our subscription services, assisting with account management, and ensuring a smooth user experience. Your fluency in French will be essential for engaging effectively with our French-speaking clientele. If you are passionate about delivering exceptional customer service and have an interest in subscription services, we welcome you to apply!

Responsibilities

• Handle customer inquiries through phone, email, and chat in French regarding subscription services.
• Assist subscribers with account creation, billing questions, and subscription modifications.
• Provide clear explanations of service features, promotions, and troubleshooting steps.
• Document customer interactions accurately to support team efficiency and service quality.
• Collaborate with internal teams to resolve complex customer issues promptly.
• Stay informed on industry trends and service updates to enhance customer interactions.
• Gather feedback from customers to identify opportunities for service improvement.

Requirements

• Fluency in French and English, both written and spoken, is required.
• Previous experience in customer support, especially within subscription or digital services, is a plus.
• Excellent communication and problem-solving skills.
• Ability to manage multiple inquiries simultaneously while maintaining a high standard of service.
• Familiarity with customer service software and online platforms is advantageous.
• Positive attitude with a commitment to customer satisfaction and service excellence.
• Willingness to work flexible hours, including evenings and weekends, as needed.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...