Technical Support Specialist - Yardi

Job Description

POSITION SUMMARY: 

Bridge33 Capital is a fast-growing, vertically integrated private equity firm focused on open-air strip retail.

This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.

"CANDIDATES MUST BE LOCATED IN METRO MANILA"

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Respond to and resolve complex support tickets related to Yardi software.
• Collaborate with internal customers to troubleshoot and find solutions for technical issues.
• Provide guidance and training on software functionalities to enhance user experience.
• Document support interactions and maintain accurate records of issues and resolutions.
• Work closely with development teams for escalated issues that require specialized attention.
• Drive Enhancements and optimization

Requirements

• Minimum two years of technical support experience with Yardi or similar property/real estate management software.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills, both written and verbal.
• Familiarity with customer service best practices and support ticketing systems.
• Proficiency in using Yardi software features and functionalities.
• Solid understanding of property management processes.

WORKING REQUIREMENTS 

• Fully remote 
• Fluent in English 
• Will work 8:00 AM to 5:00 PM US Pacific Time (PST)