Account Manager Hotel Chains

Job Description

We are looking for an experienced and driven Account Manager – Hotel Chains to join our Global Chains team. You will be responsible for managing a portfolio of hotel chain accounts from contract negotiation and onboarding support through to post-launch performance growth. This is a key commercial role focused on unlocking revenue, ensuring operational readiness, and building long-term strategic partnerships.

Key Responsibilities

• Account Management
• Manage a portfolio of global and regional hotel chain partners.
• Own the full lifecycle of chain relationships: negotiation, contracting, implementation support, and ongoing account development.
• Ensure timely and smooth onboarding through coordination with product, tech, and supply operations teams.
• Revenue Growth
• Drive direct share and overall contribution from your assigned chains.
• Identify and unlock upsell and optimization opportunities by analysing performance data and competitor benchmarks.
• Collaborate with revenue optimization and marketing teams to improve visibility and traffic performance.
• Performance Reporting & Insights
• Develop and maintain regular performance dashboards and reporting packages.
• Prepare and lead quarterly business reviews with chain partners.
• Monitor key KPIs including GBV, direct share, profitability, and feed performance.
• Operational Excellence
• Troubleshoot integration and connectivity issues (e.g. SynXis, Juniper, Extranet).
• Support product and tech teams in defining and prioritizing enhancements.
• Ensure alignment with internal teams on rate plan, feed, and distribution strategy.

Requirements

• Relevant experience: Proven Experience in managing key accounts within the hotel, travel tech, or OTA space—ideally with global or regional chains.
• Strong track record of driving revenue growth and performance uplift in complex, multi-stakeholder environments.
• Ability to work autonomously, take ownership, and drive initiatives end-to-end.
• Excellent communication and stakeholder management skills—able to engage confidently with partners and internal teams.
• Solid understanding of hotel connectivity methods (SynXis, Derbysoft, Juniper, Extranet, Direct APIs, etc.).
• Highly analytical and comfortable with reporting tools (Tableau, Excel, etc.).
• Results-driven, structured, and able to prioritize in a fast-paced environment.
• Experience with technical implementation of hotel systems is a plus.
• Familiarity with performance marketing, META channels, and rate parity issues is a plus.
• Ability to navigate CRM, contract lifecycle tools, and partner dashboards.
• Location: Based in Europe.
• Travel readiness: Willing to travel frequently to meet clients and attend industry events.

Benefits

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off – an extra non-working day without loss of compensation.