Job Description
About the Role
As an Enterprise Account Manager at Attentive, you will be instrumental in driving customer retention and expansion sales into Attentive’s enterprise customer base. You will be the point person for partnering with Customer Success on account planning, contract renewals, and uncovering upsell opportunities. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.
What You’ll Accomplish
Identify upsell/cross-sell opportunities within existing customersProvide timely and accurate weekly forecasts Steer complex pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contractsIdentify and pursue strategic opportunities for growth within the accountsPrepare and present data and trends to customers on usage and engagement of Attentive platform Manage customer inquiries related to commercial aspects of their Attentive agreementPartnering cross-functionally with Customer Success, Deal Enablement, Legal, Finance and other internal teamsYour Expertise
4+ years of experience in a closing sales role, with experience selling into an install baseExperience working in SaaS, specifically in MarTech or AdTechDemonstrated strong competency around objection handling and creating alignment around product price/valueAnalytical account development strategy, using data to find opportunities and prove valueAbility to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently Experience managing the sales cycle across Salesforce.com or other CRMEntrepreneurial mindset and desire to define processes and build strategyDemonstrated experience consistently meeting and exceeding quota, with referencesEmail sales experience nice to haveWillingness to travel (up to 20%)
