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German Speaking Customer Support for Consumer Electronics - Remote In Greece
- Mercier Consultancy Bulgaria
Job Description
Mercier Consultancy Bulgaria is seeking a German Speaking Customer Support Agent for Consumer Electronics to join our team remotely from Greece. In this essential role, you will assist customers with inquiries related to a wide range of consumer electronics products. Your proficiency in German will enable you to provide top-notch support and guidance, ensuring that our clients have the best shopping experience possible. If you thrive in a fast-paced environment and are passionate about technology and customer satisfaction, we would love to have you on board!
Responsibilities
- Handle customer inquiries via phone, email, and chat in German about consumer electronics.
- Provide detailed product information, troubleshooting support, and resolution of customer issues.
- Assist customers with returns, warranties, and service inquiries.
- Maintain accurate records of customer interactions and feedback for quality assurance.
- Collaborate with technical support teams and logistics to ensure timely issue resolution.
- Stay informed about the latest consumer electronics trends and product offerings.
- Promote customer loyalty by delivering outstanding service and follow-up support.
Requirements
- Fluency in German and English, both written and spoken, is required.
- Experience in customer support, especially in consumer electronics, is a plus.
- Strong communication skills and a commitment to customer satisfaction.
- Ability to troubleshoot technical issues efficiently.
- Familiarity with customer service software and CRM systems.
- Self-motivated with the ability to work independently in a remote setting.
- Availability to work flexible hours, including evenings and weekends, as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
